Warranty & Return Policy

Return, Cancellation & Shipping Policy

  1. Self-return policy

We have a self-return policy. To return the product, you will have to pack the item and ship it to our address which will be informed to you in email once you make your request for returning a product by sending us an email.

  1. Returned within 7 days

Items are eligible for return if they are returned within 7 days of delivery and fulfill any of the following conditions:

CONDITIONS:
1. Item delivery packaging has not been opened.
2. Item was delivered to you in damaged / defective condition.
3. Item was not as per the image displayed on the website.
4. Refunds will be made only through the Original Mode of Payment

  1. Original Condition Required

All items must be returned to their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

  1. Customer Responsibility

The cost of return shipping will not be covered by newetrend.com.

  1. Replacement or Refund Options

You may request for Replacement (exchange) of product, or refund of money, that you could use for future purchase from newetrend.com

  1. Refund Policy:

All refunds will be made into the original mode of payment

  1. Refund Processing Time

Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund. For card user’s, all refunds can take up to Maximum 30 days to be credited to the cardholder’s account. For COD, All Refunds are processed within 7-8 working days.

  1. Cancellation:

The order can be canceled within 24 hours of the time of order placement. To cancel the order please contact Customer Support.

  1. Shipping Address Policy

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgment has been sent.

  1. Delivery:

We only ship and deliver within the United Arab Emirates. Shipping time depends on which Emirate you are ordering, because Dubai and Abu Dhabi deliveries arrive within 2-3 business days and for other Emirates, deliveries arrive at a maximum of 5 business days.

  1. Shipping Charges

Shipping Charges may vary depending on the location or event promo. *Standard delivery charge of Dh10 for all purchases.

  1. Return Condition Policy

Any returned products that are damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged Full amount and will be shipped back to the same customer and the return shipping fee of minimum will be applied

Disclaimer of Warranty

Most of the items listed on the New E-trend website come with one year warranty, depending on the brand of the item.

For warranty claim send us an email on support@newetrend.com with the following details:

  • The items need to be sent back at your own cost.
  • Serial no. of the item.
  • We only accept items in their original state and packaging, we cannot accept the item without the barcode or labels of the item box.
  • The items will be inspected.

Note: For more queries, you can Contact Us at +971 50 754 2792

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